Return & Refund Policy

Return & Refund Policy – xqvzrlp™

At xqvzrlp™, we want every customer to feel confident when purchasing our ceramic mugs, pottery-inspired drinkware, and ceramic gift products. If your order does not fully meet your expectations, we provide a clear and simple return process to assist you.

  1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

• The item remains unused and in its original condition
• All original packaging and included accessories are still intact
• A valid proof of purchase (such as an order confirmation or receipt) is available

Items that do not meet these requirements may not qualify for a refund.

  1. How to Request a Return

To begin a return request, please contact our support team:

📧 service@xqvzrlp.com


Once your request has been reviewed and approved, we will provide:

• Detailed return instructions
• The appropriate return shipping address
• A return shipping label if applicable

⚠️ Please note that returns sent without prior authorization cannot be accepted.

  1. Damaged, Defective, or Incorrect Items

We recommend inspecting your ceramic products immediately after delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of receiving the package and include clear photos of:

• The product itself
• The packaging materials
• The shipping label

Our team will review the issue and arrange a replacement or refund when appropriate.

  1. Items Not Eligible for Return

Certain items may not qualify for returns, including:

• Products that have already been used
• Customized or personalized items
• Gift cards
• Final sale or clearance products

If you are unsure whether your item can be returned, please contact us before submitting a request.

  1. Exchanges

If you would like to exchange an item, please follow these steps:

• Contact us to obtain return authorization
• Send the original item back following the provided instructions
• Place a new order for the replacement item

This process helps ensure faster service and better product availability.

  1. International Orders – EU Customers

Customers located in the European Union may cancel or return their order within 14 days after delivery, regardless of the reason, provided that:

• The product has not been used
• The original packaging is preserved
• Proof of purchase is provided

This right is provided in addition to our standard 30-day return policy for unused items.

  1. Refund Processing

Once we receive the returned product and complete an inspection, we will notify you of the refund status.

If your refund is approved:

• The amount will be issued to your original payment method
• Processing may take up to 10 business days, depending on your payment provider or bank

If you have not received your refund within 15 business days, please contact us at:

📧 service@xqvzrlp.com

  1. Return Address

The correct return address and instructions will be provided after your return request has been approved.

Company Contact Information

xqvzrlp™

Email: service@xqvzrlp.com

We are committed to making the return process transparent and convenient because your satisfaction is our priority.